Jonathan Goldson

Jonathan Goldson

IT Professional

Contact

Stack

Identity & Cloud

Microsoft 365, Azure AD / Entra ID, Okta, SharePoint, Exchange Online

Endpoint & MDM

Intune, Autopilot, App Deployment, Compliance Policies

Infra & Self-Hosting

Docker, Linux, Nextcloud, Immich, WireGuard

Security

Cyber Essentials, MFA, SPF/DKIM/DMARC, DNS Hardening

Scripting & Tooling

PowerShell, Jira Service Desk, ITIL

Education

  • IT Systems & Support Apprenticeship

    Work-based training

  • BTEC Level 3 — IT Systems & Administration

  • BTEC Level 2 — IT Systems & Administration

Personal Projects

M365 & Email Infrastructure Setup (Tomary Projects LTD)

Architected the Microsoft 365 tenant for Tomary Projects. Managed the full setup including custom domain integration and DNS record hardening (SPF, DKIM, and DMARC) to guarantee secure, reliable email deliverability for a small business. Also included enrollment of devices, and implementing MFA and MDM on work devices.

Personal Self-Hosted Ecosystem

Setup of Nextcloud (Files & Documents), Immich (Photos & Videos), WireGuard VPN (For Privacy) using Docker, focusing on personal data sovereignty.

Practice Labs

Actively updating, patching, modifying and upgrading personal self hosted tech stacks. For new projects and testing new platforms.

About Me

I’ve spent over 8 years working across diverse environments, including lean small businesses, tech startups, and large-scale global enterprises. My approach to IT is straightforward: I prioritize keeping your infrastructure running and solving the technical hurdles that get in the way of productivity.

I’m not a one-platform specialist; I’m a versatile professional who knows how to adapt to the tools you already have. I’ve learned that real-world IT is rarely as tidy as the documentation suggests, and I’m comfortable navigating legacy systems or untangling manual processes to find pragmatic, effective solutions that get the job done.

  • Pragmatic Troubleshooting: User-first mindset; I focus on reliable fixes that keep the business moving.
  • Versatile Experience: Equally comfortable scaling support for small business setups or navigating global enterprise environments.
  • Process Improvement: Skilled at bridging the gap between textbook procedures and the manual work actually required to stay efficient.

Experience

IT Engineer @ Ashtons - Part Of Agentis Health Group

Dec 2025 - Present

Providing hands-on technical support and infrastructure maintenance for 110+ end users. I focus on ensuring that technology enables the team to work efficiently, solving issues as they arise and keeping daily operations running smoothly.

Career Break

Oct 2024 - Dec 2025

Took time to focus on family and deep-dive into personal technical projects including building a personal lab, mastering Docker, and deploying self-hosted Nextcloud instances.

System Admin III (EMEA) @ Centric Software

Apr 2024 - Oct 2024

  • Managed Jira service desk, asset tracking, and device procurement for users across the UK and EMEA.
  • Administered Okta environment, overseeing user provisioning and lifecycle management.
  • Built PowerShell scripts to automate administrative tasks, increasing productivity.
  • Managed device compliance and app deployment via Intune across hundreds of devices.

Technical Lead / System Admin @ Teladoc Health UK

Jul 2021 - Mar 2024

  • Acted as the UK technical implementation lead for enterprise information systems supporting 150+ employees.
  • Administered Azure AD, Microsoft 365, SharePoint, Exchange, and Intune.
  • Led security hardening processes that helped the organization achieve Cyber Essentials certification.
  • Served as the escalation point for complex technical faults, collaborating with global teams and resolving issues within SLA's.

2nd Line IT Support Engineer @ MetLife

May 2020 - Jul 2021

  • Provided remote and desk-side support for UK and EMEA associates, handling hundreds of 2nd Line tickets per month.
  • Handled full laptop and desktop hardware lifecycles, from building to deployment.
  • Managed incident lifecycles using ITIL principles, maintaining resolution rate within SLA.
admin